sophosCOM- Call Center

Silahkan Hubungi Kami di :

 021-2262-0305 , 021-5043-3777 ( CS : Rosy ),

Technical : 088-1133-8475 ( Bapak Sam )

Website : www.sophos-technology.com / www.moneyprosperity.info

Email : cs@sophos-technology.com

Alamat : Mangga 2 Square, Lt. 3 No. A 286, Jakarta

 

Condition New

sophosCOM Call Center berfungsi untuk memantau kinerja agent call center berdasarkan KPI ( Key Performance Index) yang diinginkan
import dari China, Diciptakan oleh Pabrik Besar di China dengan Tim Riset Professional China. Barang pabrikan, bukan rakitan

More info

• Predictive Dialer  (Automatic Campaign Outgoing Call )
• Support for Do-Not-Call List
• Support for incoming and outgoing campaigns
• Forms can be associated to a campaign and designed through an Web wizard
• A "script" can be associated to a campaign
• Agent console
• Support for various types of breaks
• Advanced Reports
• Integration with CRM (Based on Web Service)

Outgoing Campaign

• Generates calls from a telephone list
• Calls are assigned to agents to interconnect them with the clients
• The predictive dialer generates calls trying efficiently as possible
• The agent receives the user information and registers it in the database through forms
• The information can be exported to spreadsheets

Inbound Campaign

• The Call Center module receives calls and assigns them to agents through queues.

 Reports

• Break report
• Call detail report
• Calls by hour report
• Calls by agent report
• Stand by time report
• Login – Logout report
• Inbound Calls
• Agent monitoring
• Call inbound monitoring
• Agent information
• Agent total connection time report
• Report of trunk usage by hour and day

Hubungi kami untuk lebih detail

Silahkan Hubungi Kami di :

 021-2262-0305 , 021-5043-3777 ( CS : Rosy ),

Technical : 088-1133-8475 ( Bapak Sam )

Website : www.sophos-technology.com / www.moneyprosperity.info

Email : cs@sophos-technology.com

Alamat : Mangga 2 Square, Lt. 3 No. A 286, Jakarta